Terms of service

Terms of Use for Online Shop

These Terms of Use (hereinafter referred to as "these Terms") set forth the terms and conditions for using the online shop (hereinafter referred to as "this Service") provided on this website by Renfro Japan Co., Ltd. (hereinafter referred to as "the Company"). Users (hereinafter referred to as "Users") shall use this Service in accordance with these Terms.

Article 1 (Application)

  1. These Terms shall apply to all relationships between Users and the Company regarding the use of this Service.

  2. In addition to these Terms, the Company may establish various rules and provisions (hereinafter referred to as "Individual Provisions") for the use of this Service. Regardless of their name, these Individual Provisions shall constitute a part of these Terms.

  3. In the event of any conflict between these Terms and the Individual Provisions, unless otherwise specified in the Individual Provisions, the Individual Provisions shall prevail.

Article 2 (User Registration)

  1. To use this Service, applicants must agree to these Terms, apply for registration in the manner prescribed by the Company, and receive approval from the Company. Registration is considered complete once the Company notifies the applicant of its approval.

  2. The Company may refuse to approve an application for registration if it determines that any of the following apply, and shall not be obligated to disclose the reason:

    • If false information is provided during the application process.

    • If the applicant has previously violated these Terms.

    • If the Company deems the application inappropriate for any other reason.

Article 3 (Management of User ID and Password)

  1. Users shall manage their User ID and password for this Service at their own responsibility.

  2. Users shall not transfer, lend, or share their User ID and password with third parties under any circumstances. If a login occurs using a matching User ID and password, the Company will assume that the registered User has accessed the Service.

  3. The Company shall not be liable for any damages incurred due to the use of a User ID and password by a third party unless there is willful misconduct or gross negligence on the part of the Company.

Article 4 (Purchase Agreement)

  1. A purchase agreement is established when a User submits a purchase request to the Company and the Company notifies the User of its acceptance. Ownership of the product transfers to the User when the Company hands the product over to the shipping carrier.

  2. The Company may cancel a purchase agreement without prior notice if:

    • The User violates these Terms.

    • The delivery address is unknown or the User is absent for an extended period, preventing delivery.

    • The Company determines that the trust relationship with the User has been compromised.

  3. Payment methods, shipping methods, order cancellations, and return policies shall be governed by the separate provisions established by the Company.

Article 5 (Intellectual Property Rights)

The copyrights and other intellectual property rights of product images and other content (hereinafter referred to as "Content") provided through this Service belong to the Company or legitimate rights holders. Users may not reproduce, repost, modify, or otherwise use the Content without prior authorization.

Article 6 (Prohibited Acts)

Users shall not engage in the following acts when using this Service:

  • Violating laws or public order and morals.

  • Engaging in criminal activities.

  • Infringing on copyrights, trademarks, or other intellectual property rights.

  • Disrupting or interfering with the Company’s server or network functions.

  • Using information obtained through this Service for commercial purposes.

  • Interfering with the operation of the Company’s services.

  • Attempting unauthorized access.

  • Collecting or storing personal information of other Users.

  • Impersonating other Users.

  • Providing benefits to antisocial forces.

  • Any other act deemed inappropriate by the Company.

Article 7 (Suspension of Service)

The Company may suspend or interrupt this Service without prior notice in the following cases:

  • When maintenance or updates of the computer system related to this Service are conducted.

  • When this Service becomes difficult to provide due to force majeure, such as earthquakes, lightning, fire, power outages, or natural disasters.

  • When computers or communication lines are disrupted due to an accident.

  • When the Company determines that providing this Service is difficult. The Company shall not be liable for any disadvantages or damages suffered by Users or third parties due to the suspension or interruption of this Service.

Article 8 (Usage Restrictions and Account Termination)

The Company may, without prior notice, restrict the use of this Service or delete a User’s account if:

  • The User violates any of these Terms.

  • False information is found in the registration details.

  • The User’s registered payment method is suspended.

  • The User fails to fulfill payment obligations.

  • The User does not respond to communication from the Company for a certain period.

  • The User has not used this Service for a certain period.

  • The Company determines that the User’s use of this Service is inappropriate. The Company shall not be liable for any damages incurred by the User due to actions taken under this Article.

Article 9 (Withdrawal)

Users may withdraw from this Service through the prescribed withdrawal procedures.

Article 10 (Disclaimer and Liability)

  1. The Company does not guarantee that this Service is free of defects, errors, or rights infringements.

  2. The Company shall not be liable for any damages incurred by Users due to this Service. However, if the contract between the Company and a User (including these Terms) qualifies as a consumer contract under the Consumer Contract Act, this disclaimer does not apply. In such cases, the Company’s liability is limited to foreseeable damages arising from ordinary circumstances, excluding gross negligence.

  3. The Company assumes no responsibility for transactions, communications, or disputes between Users and third parties.

Article 11 (Changes to Service Content)

The Company may change or discontinue this Service without prior notice and shall not be liable for any damages incurred by Users as a result.

Article 12 (Amendments to Terms)

The Company may amend these Terms at any time without prior notice. Continued use of this Service after amendments constitute acceptance of the revised Terms.

Article 13 (Handling of Personal Information)

The Company shall handle personal information obtained through the use of this Service appropriately in accordance with its Privacy Policy.

Article 14 (Notices and Communication)

Notices and communication between Users and the Company shall be conducted using the method prescribed by the Company. Unless a User notifies the Company of a change in contact details, the Company shall assume that the registered contact information is valid and deliver notifications accordingly.

Article 15 (Prohibition of Transfer of Rights and Obligations)

Users may not transfer or pledge their contractual status, rights, or obligations under these Terms to third parties without prior written consent from the Company.

Article 16 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by Japanese law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Service.

  2. In the event of a dispute related to this Service, the court with jurisdiction over the Company's headquarters shall be the exclusive agreed jurisdictional court.