Privacy policy

Privacy policy

Renfro Japan Co., Ltd. (hereinafter referred to as "the Company") establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "the Service") as follows.

Article 1 (Personal Information)

"Personal information" refers to the "personal information" defined by the Act on the Protection of Personal Information and includes information related to a living individual that can identify a specific person through details such as name, date of birth, address, phone number, and other descriptions. It also includes data related to physical appearance, fingerprints, voiceprints, and personal identification information such as health insurance card numbers.

Article 2 (Methods of Collecting Personal Information)

The Company may collect the following personal information when a user registers for the Service, makes a purchase, or contacts the Company:

  • Name, phonetic spelling
  • Date of birth
  • Address
  • Phone number
  • Email address
  • Bank account number, credit card number, etc.
  • Transaction history with the Company and its details

Additionally, the Company may collect transaction records and payment information, including personal information, between users and affiliated partners (including information providers, advertisers, and ad distributors, hereinafter referred to as "affiliates").

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

  1. To provide and operate the Company's services
  2. To respond to user inquiries (including identity verification)
  3. To send emails regarding new features, updates, promotions, and other services provided by the Company
  4. To contact users for maintenance, important notices, or other necessary communications
  5. To identify users who violate the Terms of Use or attempt to use the Service for fraudulent or improper purposes, and to deny their use
  6. To allow users to view, modify, delete their registered information, and check their usage status
  7. To charge users for paid services
  8. For purposes incidental to the above-mentioned uses

Article 4 (Changes to Purpose of Use)

The Company may change the purpose of use of personal information only when it is reasonably deemed to be relevant to the original purpose.

If the purpose of use is changed, the Company shall notify users of the revised purpose or publicly announce it on this website.

Article 5 (Provision of Personal Information to Third Parties)

The Company will not provide personal information to third parties without prior user consent, except in the following cases and when permitted by law:

  1. When necessary to protect a person's life, body, or property, and obtaining the user's consent is difficult
  2. When particularly necessary for improving public health or promoting the sound development of children, and obtaining the user's consent is difficult
  3. When required by national agencies or local governments to comply with legal obligations, and obtaining the user's consent may interfere with the execution of those duties
  4. When the following conditions are met, and the Company has notified or announced them and reported to the Personal Information Protection Commission:
    • The purpose of use includes providing personal information to third parties
    • The data items to be provided to third parties
    • The means or methods of provision to third parties
    • The ability for users to request suspension of such provision
    • The method of accepting user requests

Regardless of the above, the following cases do not constitute the provision of personal information to third parties:

  • When the Company outsources all or part of the handling of personal information to the extent necessary to achieve the purpose of use
  • When personal information is provided due to a business succession through a merger or other reasons
  • When personal information is shared jointly with a specific entity, and users have been notified or can easily access details regarding the scope, purpose, and responsible party for management

Article 6 (About SSL - Secure Socket Layer)

The Company's website uses SSL (Secure Socket Layer) to protect personal information.

SSL encrypts data transmitted between a web server and a browser, ensuring secure communication. By using a browser that supports SSL security features, users’ personal information, such as name, address, and phone number, is automatically encrypted before transmission, preventing third-party interception and theft of data.

Article 7 (Cookies)

This website uses cookies for certain content.

Cookies are data stored on a user's browser when accessing the website and do not include personal information such as names or email addresses.

The website may use cookies for effective ad delivery and access analysis. Users can disable cookies through their browser settings.

Article 8 (Access Analysis Tools)

This website uses "Google Analytics," a tool provided by Google, to analyze site traffic. Google Analytics uses cookies to collect traffic data, which is anonymized and does not identify individuals.

Users can disable data collection by adjusting their browser settings. For more details, please refer to the Google Analytics Terms of Service and Google’s Privacy Policy.

Article 9 (Disclosure of Personal Information)

When requested by the user, the Company shall promptly disclose their personal information. However, disclosure may be refused in the following cases, and the user will be notified accordingly. A fee of 1,000 yen per request may apply.

  1. If disclosure could harm the life, body, property, or other rights and interests of the user or a third party
  2. If disclosure would significantly hinder the proper operation of the Company's business
  3. If disclosure would violate laws or regulations

However, non-personally identifiable information such as history or characteristic data will not be disclosed.

Article 10 (Correction and Deletion of Personal Information)

If a user believes their personal information held by the Company is incorrect, they may request correction, addition, or deletion ("Correction, etc.") through the designated process.

If deemed necessary, the Company will promptly make corrections and notify the user accordingly.

Article 11 (Suspension of Use, etc.)

If a user requests suspension or deletion of their personal information due to unauthorized use or collection beyond the intended scope, the Company will promptly investigate and take appropriate measures if necessary.

If direct suspension or deletion incurs excessive costs or is difficult, the Company may take alternative measures to protect the user’s rights and interests.

Article 12 (Changes to Privacy Policy)

Except as otherwise specified by law, this Policy may be changed without prior notice to users.

Unless otherwise specified, the revised Privacy Policy shall take effect upon posting on this website.

Article 13 (Contact Information)

For inquiries regarding this Policy, please contact:

Address:
140-0002 Tennozu First Tower 3F, 2-2-4 Higashi-Shinagawa, Shinagawa-ku, Tokyo

Company:
Renfro Japan Co., Ltd.

Department:
HOiSUM Business Division

Phone:
03-6721-9497

Email:
info@hoisum-mart.com